PRIVACY POLICY

1. Policy Scope

This policy applies to the personal information collected by SEG Products (hereinafter "we", "us", "our" or "ours") when you visit our website (segproducts.com) or interact with us (in person, over the telephone, by email or regular mail).

2. Purpose

The purpose of this policy is to inform you of our privacy practices. It explains how we collect, use and disclose your personal information. It also describes how your personal information can be consulted and corrected when necessary.

3. Consent

By visiting our websites or contacting us, you agree to the terms and conditions set forth in this policy.

4. Collection of Your Information

A. The information that you send us

We collect the personal information that you send us when you:

  • Ask us a question or send us a comment;

  • Contact our Customer Service;

  • Purchase our products and services;

  • Look for retail outlets that sell our products or services;

  • Request information regarding business opportunities;

  • Submit your candidacy for a position;

  • Participate in our promotions, surveys or contests;

    • Submit content to or react on our social media accounts (for example, when you click on the “Like” button on one of our products or promotions on Facebook);

    • Visit our websites or contact us by email, telephone or regular mail.

Depending on the circumstance, here is the personal information on you that we can collect:

  • Your first and last name;

  • Your contact information, including your phone number, physical address, or email address;

  • Your geographical location;

  • Your questions, comments and requests for information;

    • Your interests, needs and preferences;

    • Your payment method information;

    • Your resume and cover letter.

The headings in the “Contact” form that do not have an asterisk (*) are optional. You may therefore submit the form without providing that information.  

B. Information provided on our websites

We also collect information regarding your visits to our websites. This information could include your IP address, the date, time and length of your visits as well as the web pages you consulted.

We or our suppliers might also use cookies. These are files that are installed on your computer’s hard drive or web browser in order to collect certain information, such as your language of preference, your browsing history and your browser type and version, all for the purposes of optimizing your experience on our website. 

Disabling cookies on your browser could adversely affect your browsing experience on our websites.

5. Use Made of Your Information

We use your personal information primarily:

  • To answer your questions, comments and requests for information;

  • To respond to your interest in joining our network of business partners;

  • To provide you with our products and services;

  • To direct you to retail outlets where our products and services are sold;

    • To target your interests, needs and preferences and inform you of the products and services that are likely to interest you, to the extent permitted by law;

    • For marketing, survey or contest purposes, to the extent permitted by law;

    • To optimize the contents and structure of our websites;

    • To ensure compliance with the legislation and regulations in force;

    • For any other purpose authorized or required by law.

6. Disclosure of Your Information

We do not disclose your personal information to third parties without your consent, except in the following cases:

  • To our service suppliers or third party business partners, if they require that information to provide their services or perform their contract (for instance, we might use third party services to send you our bulletins by email, or we might give your contact information to a retailer so that it may inform you of a product’s availability);

  • A third party with whom we agree or have agreed to enter into a commercial transaction, such as a restructuring, merger, sale, acquisition or transfer of all or part of our assets or commercial activities, including in the context of any due diligence process;

  • In all cases where such disclosure is permitted or required by law (for example, under a court order, due to a situation threatening the life, health or safety of an individual, etc.).

We do not sell or market your personal information to third parties. 

7. Other Websites and Social Media

Our websites contain links to websites operated by third parties, such as manufacturers, distributors, retailers or other partners. Once you click on these links to visit third-party websites, you will leave our websites. As we have no control over the operation of these websites, we are not responsible for any of their privacy or other practices. 

We are also present on certain social media platforms. Before interacting with us on these platforms, we invite you to check the confidentiality parameters of your accounts and to consult the privacy policies of these third parties to ensure that you understand how they collect, use and disclose your personal information: Facebook: https://www.facebook.com/about/privacy and LinkedIn: https://www.linkedin.com/legal/privacy-policy. We disclaim any liability relating to these third parties. 

8. Holding of Your Personal Information

Our partners and suppliers that help us delivering our services reside and operate in the USA and Canada. As such your personal data is stored on servers in the USA and Canada.

9. How We Protect Your Information

We use a combination of physical, technical, and organizational safeguards to protect your personal information. These measures are adapted to the sensitivity of the information, and the purposes for which it is used, and include the following

  • A privacy framework governing the protection of personal information throughout its lifecycle. This framework defines the roles and responsibilities of our personnel, provides a process for dealing with complaints regarding the protection of the information, and addresses the retention and destruction of personal information.

  • Internal policies and procedures that define the roles and responsibilities of our employees throughout the information life cycle and limit their access to such information on a “need-to-know” basis.

  • Technical safeguards such as firewalls, passwords, encryption, antivirus software, and Secure Sockets Layer(SSL) technology to protect information transmitted over the internet.

  • Employee privacy and security awareness training.

10. Data Retention

We retain the personal information we collect for as long as reasonably necessary to fulfill the purposes set out in this Privacy Statement or when the information was collected, unless a shorter retention period is required by law. We may retain personal information after our relationship with you ends. The length of retention may vary depending upon factors such as:

  • Recordkeeping or legal compliance requirements

  • The need to resolve inquiries or complaints

  • Operating, expanding, and improving our business

  • The need to exercise or defend legal claims

  • The need to prevent fraud, protect assets, and promote security

  • Protecting the rights or safety of you, us, or others

If we no longer require your personal information for any of these purposes, we will delete or anonymize it in accordance with applicable law, unless we are required or permitted by law to keep it for a longer period.

11. Your rights

To the extent required or permitted by applicable law, you may have your personal information updated, or corrected in our records. To exercise this right, please contact us at the address indicated in the Contact Us section below.

You have the right to withdraw your consent to our collection, use and disclosure of your information at any time, subject to legal or contractual requirements and reasonable notice. To exercise this right, please contact us at the address indicated in the Contact Us section below. If you withdraw your consent, it may affect our ability to provide you the products and services you have requested. In addition, we may continue to retain, use and disclose your personal information to comply with legal or regulatory requirements, to establish, exercise or defend our legal interests, or as otherwise required or permitted by law.

You have the right to request deletion of any personal information about you that has been collected from you. Please note that there are exceptions to requests for deletion of information, including where business or legal obligations require the data to be preserved.

12. Update

This privacy policy may be updated from time to time to reflect changes in our privacy practices. These changes will come into force on the date posted on our websites. Continued use of our Services after the effective date will be construed as an acceptance of these changes on your part. This privacy policy was last updated on September 8, 2023.

13. Contact Us

Any request to access or correct your personal information and any question or comment you may have respecting our privacy policy must be sent by mail or email using the following contact information: 

By mail
SEG Products
1175 place du Frère-André
Montréal, Québec  H3B 3X9
Canada

Email
info@segproducts.com

Data Privacy Officer

Todd Savage

privacy@segproducts.com